Running a bustling doctor’s office isn’t always easy. Being a doctor means a busy life full of highs and lows. The evenings after a long day are great for sitting back and enjoying life. Unfortunately, I find that such a respite is often cut short. My business is busy and I have a full-time staff. However, they don’t work after hours, but I am often called to do so. Without the staff to answer the phones, I employ a phone answering service company to handle my after hour business.
Professionalism. The benefits of having professional and friendly people answering your calls means that clients are happy and rate your customer service highly. No Call answering services will be rushed or hurried along, and all will be dealt with the utmost priority.
Right up front, you can tell your phone answering service when to get you involved – and when not to. Not all after-hours issues are emergencies. In many cases, a good service can provide a few simple solutions that will hold patients over until they can see you in the morning. There’s no reason for you to be awakened over every stuffy nose or high fever. Good medical services are trained to handle routine problems.
Free up funds for future investment by outsourcing your call handling to a reputable and experienced inbound call centre. Yes, you want your customers well looked after, but rather than going to the expense of getting a building, the technology and the personnel. But by going to an experienced inbound answerpoint.co.uk, you’ll get all that at a fraction of the cost. You can then invest more money into other areas of customer service.
Do they understand your enterprise? Do they have the same kind of clients as you previously? Will they know how to treat with your customers? Do they know all the right solutions if asked? And the appropriate language that is appropriate to your enterprise?
I’ve said before that growing your business takes time and is nothing to rush into. Hiring employees means taxes and benefits must be paid, more management is needed, as well as other business “headaches”. In order to keep up with the fast pace of running your own business and not burn yourself out from working too many hours, it may be helpful to take up writing. Not writing as in short stories, but writing out your weekly goals. And not using modern technology but with good old-fashioned pencil and paper.
Finally, understand that there are competitors and rivals waiting to pick up this irate customer on the other end of the line. The answering service team cannot afford to lose the customer just because he/she is foul-tempered. The inbound call center gent has to keep his/her temper in check and push for the sale. At the end of the day, it’s only the bottom-line that counts.